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Customer Reviews.

sales

5

Excellent communication and brilliant sales person in molly

13 June 2017

sales

5

Great service

12 June 2017

sales

5

Ewen and his colleagues were professional, very knowledgeable and there was no pressure. He was more interested in what we wanted and how that could be achieved.

08 June 2017

sales

5

I had previously taken out a lease on a mini last October, however, I found it wasn't suitable for my long commute. I contacted mini stafford and they sorted me out with the perfect car, hassle free

06 June 2017

service

5

Very pleased with all the work - Miss the self service coffee machine though...

06 June 2017

sales

5

What I expected

05 June 2017

service

5

Knights are a friendly, efficient dealership who provide excellent service.

02 June 2017

service

5

Very polite and efficient service

01 June 2017

service

5

Efficient responsive service

31 May 2017

sales

4

Slightly disappointed with after sales. Left message to contact me and salesperson did but I missed the call. Has not rang me again.

30 May 2017

service

3.5

had to wait around a long time ending up having to take a bus home

30 May 2017

service

5

Kept informed through process, and although an issue was sorted so no repeat visit needed

30 May 2017

service

4

Called numerous times to organise service when I finally did manage to book it, I was called back and A voicemail left requesting further info, I called back numerous times to try to sort this, To be informed there was no record of it being booked in

30 May 2017

service

5

My recent visit to Knights was excellent from start to finish, the customer service I received from Katy was fantastic, she is so welcoming, and nothing is too much trouble. She is a credit to knights!

26 May 2017

service

5

I was kept up to date with the work carried out which was to it's usual high standard.The service team are a joy to deal with. My car was spotless when I collected it and the work was completed on time.

25 May 2017

service

4

On initial visit fault was not fixed or located, however after contact with Katy- I was immediately rebooked in, courtesy car arranged and issue resolved.

24 May 2017

service

5

My car was ready earlier than expected which helped me, all the work was done and it was clean and ready to go.

23 May 2017

service

5

Very fast service well looked after throughout visit.

18 May 2017

service

5

Things just happen, and they happen right.

16 May 2017

sales

5

Very helpful and went through all add ons.

14 May 2017

service

5

Customer collection and service very reliable and infirmative

09 May 2017

service

3

Log / service book not stamped and signed or filled in showing work done.As the car owner, it's something like pride ( that I've kept to the service plan). I've tried twice to chase up with no reply (one email and one phone call with message

09 May 2017

service

5

I can't think of anything that could have been improved

03 May 2017

service

4

Everything was good, but when I collected the vehicle the tyre pressure indicator indicated a problem. Whilst I now know it was resetting the vehicle should not be handed back to me without at least an explanation

23 April 2017

service

5

From the moment I walked into the show room I was treated with respect and the service from staff was friendly , warm and very professional

20 April 2017

sales

5

I knew what sort of car I wanted. The service that Chris Garner provided to me was excellent he helped me determine my specification, establish what I needed to do to end my old contract and drive away in my new mini in the shortest time period.

19 April 2017

sales

5

Chris was extremely personable and went out of his way to listen carefully to my preferences for the car and ensure that everything was done to suit me - around my working life too, which I really appreciated!

11 April 2017

service

1

Intermittent fault is not found not called back when said car returned un cleaned had it for 2 days for service

11 April 2017

sales

5

During the process I was made to feel a special and valued customer.

11 April 2017

sales

4.5

Bit of confusion as to when the car was being delivered due to where it was being built but this was explained by the salesman to clarify things.

11 April 2017

sales

5

The car was delivered to me at home, at some inconvenience to the staff, which was very much appreciated.

07 April 2017

sales

5

I can't think of anything else the team at Knights Stafford could have done to improve the experience

05 April 2017

service

4

I still have the same fault with the car. It wasn't in for a service. It was for a faulty tyre pressure sensor.

04 April 2017

sales

5

Sales Service Exceptional very much a "can do team"! Worked hard to get me there and I was not disappointed. Special thanks to Shelly Taylor and John Elston. Having visited another Mini Centre in this group - Stafford was best by a long way!

04 April 2017

service

5

Always receive good service from Knights service

29 March 2017

service

5

Brilliant service as always. Friendly and knowledgeable staff.